Return Policy

Understanding the Return Policy

What does a 30-day return policy mean? It means you have 30 days from the date you received your order to request a return.

What do I need to get a refund?

• Product condition: The item must be in new condition, in its original packaging, and unused. All tags should be attached as you received it.
• Proof of purchase: You'll need to keep your invoice or receipt or any other proof of purchase.

How to Start a Return

• Send an email: Email us at XXXXX@gmail.com. We will provide you with a return shipping address.

After Your Return is Approved

• Return label: We'll send you a prepaid shipping label and instructions on how to ship the package.

Damages and Issues

• Inspect upon receipt: Please inspect your order upon receipt. If the item is damaged, incorrect, or if there are any other issues, please contact us immediately.

Items That Cannot Be Returned

• Consumable items: Food, flowers, plants
• Personalized items: Custom orders or items designed specifically for you
• Personal care items: Cosmetics, etc.
• Hazardous, flammable, or gaseous items
• Sale items or gift cards

Exchanges

• Return and repurchase: The quickest way to exchange an item is to return it and then purchase the desired item separately.

EU Customers

• 14-day right of withdrawal: If you are a resident of the European Union, you have the right to cancel or return your order within 14 days without giving a reason.

Refunds

• Timeline: Once we receive and inspect your return, we will notify you if it has been approved. If approved, you will receive a refund to your original payment method within 10 business days.

Note: Always consult the email for the most up-to-date information.

In essence, this policy outlines the conditions under which you can return a product, the process involved, and the exceptions to the return policy.