Policies

Force Majeure Cancellation Policy

This policy applies to all Gionora Holidays reservations affected by extraordinary events beyond our control.

Cancellation Policy

Only travel date amendments are permitted in cases of:

airport closure,
airspace closure,
official airline route suspension,
government-imposed travel restrictions,
war or political conflict directly affecting travel operations,
pandemic-related travel restrictions,
official border closure affecting the departure country or destination,

In such cases, the amount paid will remain as future credit with the same hotel/resort and may be used toward a future booking, subject to hotel availability and applicable rates at the time of rebooking.