Booking, Payment & Reservation Policies

A deposit or partial payment may be required to confirm a reservation.

The remaining balance shall be payable according to the payment schedule specified in the quotation or invoice.

Reservations are processed only after receipt of the required payment.

Payments may be made by bank transfer or approved online payment gateway.

Upon written reservation confirmation between our agency and the partner hotel/resort, the selected villa or accommodation is secured and removed from the hotel's inventory under our agency allocation.

Certain partner hotels/resorts issue the hotel confirmation number and enter the guest name into their reservation system only after payment verification and completion of their internal financial procedures.

Therefore, during payment verification, the reservation may not yet appear under the guest's name or hotel confirmation number despite the accommodation already being secured.

In certain cases, at the guest's request for privacy, the guest name may remain undisclosed in the hotel's reservation system until check-in.

Reservation allocation and villa blocking are supported through official correspondence between our agency and the partner hotel/resort.

Only travel date amendments may be considered.

Amendments are subject to hotel approval, availability, seasonal rates, and applicable rate differences.

Name changes, hotel changes, destination changes, or room category changes remain subject to the hotel's policy.

Force majeure applies only in the event of:

• Airport closure;
• Airspace closure;
• Official airline route suspension;
• Government-imposed travel restrictions;
• War or political conflict directly affecting travel operations;
• Pandemic-related travel restrictions;
• Official border closure affecting either the departure country or destination.

In these circumstances, the amount paid will remain as future credit with the same hotel/resort and may be used for a future booking, subject to hotel availability and applicable rates at the time of rebooking.

If the client declines the future credit option available under the Force Majeure Policy and specifically requests a refund, a non-refundable 25% service charge shall apply in accordance with our company policy and internal agreements with our partner resorts.

The remaining refundable balance, if applicable, will be processed according to the agreed refund procedure.

Outside the Force Majeure circumstances listed above, cancellations, no-shows, early departures, or unused stays may be subject to cancellation charges of up to 100%.

Payments made through Stripe or other online payment gateways are subject to payment processing charges.

• International cards: 4% payment processing fee.
• Domestic cards: 3.5% payment processing fee.

These charges are collected by the payment processor and financial institutions and are non-refundable.

All quotations, invoices, booking confirmations, amendments, cancellations, and refund requests must be confirmed through official email correspondence.

Email correspondence shall be the official record of the reservation.

By confirming a reservation or making any payment, the client confirms that they have read, understood, and accepted these Booking, Payment, Cancellation, and Refund Policies.